FAQs

Got questions? Here's some answers for you.

I’ve forgotten my password/login?

We’re here to help. Please contact our friendly team on development.office@lh.org.au or phone 02 8514 0006 and we can reset your details.

I can’t seem to upload my photo / change my story / customise my page?

Technology can be tricky no matter how savvy you are. If you’re struggling to set up your page you can email all your info to development.office@lh.org.au and one of our friendly team will set it for you and send you your link.

I'm not able to skydive, shave my head or run very far, can I still participate?

Of course - we encourage everyone to participate in the Be Brave Your Way. How you choose to be brave is up to you.  Even just putting yourself out there to fundraise for a cause you believe in is being Brave. Simply select Be Brave Your Way to sign up and personalise your page to share how you’re being brave for Lifehouse.

Is there somewhere I can donate my hair after my headshave?

Variety will gladly take hair donations – you can find out more here: https://www.variety.org.au/nsw/get-involved-old/donate-your-hair/faqs/ Or there is Sustainable Salons  https://sustainablesalons.org/ponytaildonations/  who collects ponytails and distributes them to charitable organisations.

Can I skydive on a different day?

We have set days booked with Skydive Australia so we can access the group booking discount – and you get to share the plane with your fellow Lifehouse skydivers. If you really want to jump on different day please contact our team at development.office@lh.org.au or 02 8514 0006 and we can see what we can do.

My skydive is tomorrow and I haven’t raised the fundraising minimum can I still jump?

All skydivers commit to raising a minimum of $850 – this allows us to offer your skydive for free and raise as much as possible for our patients and their families. We understand that sometimes people wait until the actual day of the challenge to donate to your page so as long as you are 80 percent there ($680 and above) by the time of your jump you can skydive. Your page will remain active till end of December and you will have till 2 weeks after your jump to reach your goal.

Where do we skydive from?

The Sydney drop zone is approximately one hour south of Sydney CBD over North Wollongong Beach. More info see here https://www.skydive.com.au/sydney-wollongong/

Is there an age limit to skydive?

By law the minimum age to tandem skydive in Australia is 12 years old. If under 18 years old, a parent or legal guardian must be present on the day of the jump.

Still more questions about your skydive?

Bursting with questions? Skydive Australia will have all the answers for you. You can check out their website here https://www.skydive.com.au/more-info/faqs/ or call them 1300 815 953

We are here to help so please reach out to our team on development.office@lh.org.au or call 02 8514 0006